small business resources

Lodging Interactive Launches Chatter Guard for Restaurant Industry

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August 9  |  meeting and event industry news, small business resources  |   staff

Chatter Guard for Restaurants includes ongoing monitoring of major restaurant review sites as well as blogs, bulletin boards and social media sites. Chatter Guard for Restaurants monitors the following sites, as well as many others:

  • Open Table
  • Urban Spoon
  • ZAGAT
  • Yelp!
  • TripAdvisor
  • Dine.com
  • Dishola.com
  • Fodor’s
  • Frommers


Chatter Guard utilizes proprietary technologies and scours the web to find restaurant related user generated content and reviews. It then processes and filters all reviews via a human review process and provides service level attribute scoring only a human can provide. Attribute scoring consists of Food, Service, Atmosphere, Noise Level and Value.

While our competitors provide automated reporting and review sentiment scoring, Chatter Guard is still the only service which breaks down each sentence of a review and has a comprehensive human review and service attribute scoring process,” added Mr. Vallauri. “It is this precise information that restaurants can use to improve their own service levels.

For more information please visit www.LodgingInteractive.com and www.ChatterGuard.com, or email sales@lodginginteractive.com.

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Noteleaf, Be Prepared For Any Sales Meeting

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April 12  |  small business resources  |   staff

noteleaf

 

Noteleaf, a new contact information aggregator for Google’s Gmail and Calendar apps, helps you be prepared for any meeting. For anyone in sales, this looks like a good solution to one of the job’s challenges — knowing who you’re meeting, before you meet them.

Noteleaf works in the background after a user signs up by using information stored in Google’s Gmail email service. Noteleaf browses the user’s Gmail and contact accounts for additional information about names typed into a Google Calendar entry. While it doesn’t work with Microsoft’s Exchange email and contact storage program, that might be coming in the future.

Noteleaf also sends a text message to the user with a link to relevant contact information 10 or 15 minutes before a meeting. That page pulls information from the contact’s LinkedIn profile.

Says co-founder Jake Klamka, “If you’re running late for a meeting it’s painful to open Gmail or LinkedIn to figure out who this person is. Here you’ve got it happening in one click.”

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Are You Guilty Of Binge Marketing?

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April 6  |  small business resources  |   staff

binge-marketing

Many companies — and especially those who are in cyclical businesses such as most of us in the meetings and event industry are — are prone to “binge marketing”, an unhealthy practice that can hurt sales.

According to Promo Direct, companies practicing this on again, off again approach to marketing are only hurting themselves. To avoid quiet spells and ensure regular sales, every business needs to plan in advance.

Instead of focusing all your marketing activities in busy periods like the holiday season, Promo Direct advises taking a more balanced approach by engaging in simple daily, weekly and monthly marketing activities throughout the year:

Daily

  • Send one email to or call at least one new contact.
  • Add at least one prospect’s name to your list of potential clients.
  • Add one more personal detail about a current client to your client database.

Weekly

  • Send surveys to current clients. Incorporate their suggestions into your practices.
  • Research your competitors’ activities.

Monthly

  • Contact the customers who truly support your business
  • Review the effectiveness of your contact points.

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Small Businesses Missing Big Traffic Opportunities

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March 30  |  small business resources  |   staff

small-business-website-updates-graph

Small businesses are missing big traffic opportunities by not updating their sites frequently or utilizing social media as much as they could be according to a study by online Website builder SiteKreator.

Over 50 percent of small businesses, it seems, update their Websites less than 0.5 times a month, meaning most don’t touch their sites much at all. In comparison, small businesses that update their Website more than five times per month, have +300% more Website traffic than those that don’t.

Shockingly, 75 percent of businesses included in the study did not integrate social media directly into their websites. Not surprisingly, those that did saw 400% more unique visitors.

The study was based on a sample of 5,000 business websites hosted on SiteKreator, out of a total of approximately 100,000 using the platform.

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