venue selection

Smart City Networks releases findings of telecommunications and technology survey

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November 3  |  meeting and event industry news  |   staff

The technology needs of the events industry continue to change rapidly as more tablets, smart phones and wireless devices come on the market; thus, Smart City Networks conducted a comprehensive survey to study the latest technology and telecommunications issues affecting convention centers nationwide.

Survey shows need for more education in events industry about technology capabilities

The survey focused on four primary issues:

  • Perceptions of “good” technology in the convention center market,
  • Understanding of Wi-Fi, free or not, by all parties,
  • Customer frustrations with technology,
  • Beyond the technology of today, including the development of 4G, digital signage and a connected campus.

Overall, the survey found that providing more information to the events industry, including show managers, exhibitors and attendees, about technology capabilities and costs is critically needed.

 


 

Specifically, over 70 percent of convention center managers recommend that show managers be better informed about the need for constant investment in infrastructure, the cost to deliver wireless services and the capabilities of wireless networks.

And 64 percent of venue managers and CVB stakeholders feel that event managers need more realistic expectations about the pricing and type of telecommunications and technology services offered at convention centers – a finding which again supports the need for more education about connectivity options, capabilities and costs.

“It’s not surprising that with free Wi-Fi at your neighborhood Starbucks or McDonalds, that many event managers, exhibitors and attendees do not understand what it takes to provide quality Internet service for thousands of people at once, in one location,” said Mark Haley, president of Smart City Networks. “This survey helps us to understand the needs of the facilities we serve, especially with regard to educating the events industry on technology capabilities, and how to move forward.”

Haley added that the survey echoes, in part, the findings of the International Association of Exhibitions and Events (IAEE) survey released earlier this summer.

The Smart City Networks survey showed that while show managers may ask for free Wi-Fi, over half do not specify a specific wireless service or speed. And building managers responded that a variety of Wi-Fi offerings should be provided, including: tiered wireless pricing options (76 percent of respondents), free Wi-Fi sponsored by an event (54 percent) and free Wi-Fi in public spaces (42 percent). Only 25 percent of those surveyed believe that free Wi-Fi should be available in the entire building.

“The survey showed that while most facility managers believe that some basic Wi-Fi should be offered for free, there is still great concern as to how a building can continue to upgrade the network and infrastructure without a consistent revenue stream from the wireless services,” added Haley.

The survey also addressed the growing trend of digital signage, and a significant 86 percent of venue managers said they were interested in having a permanent digital signage system in the public areas of their facilities. Fifty-six percent of the respondents saw a number of ways in which a digital signage system can add value. The two most popular uses of digital signage were for way-finding / building information and advertising opportunities.

Additionally, the survey asked convention center executives and CVB leaders about creating a “connected campus,” specifically connecting convention center hotels to the convention center network via fiber, copper or wireless Internet. The “connected campus” concept is seen as beneficial to a majority of the facility industry. The most appealing features of a “connected campus” included the ability to improve the attendee experience, extend show information and offer integrated Wi-Fi.

Another significant finding of the survey was that 90 percent of venue managers and stakeholders said that telecommunications and Internet can or should be exclusive at facilities. Consistency and offering reliable, quality services were identified as important factors by facility managers in maintaining exclusive contracts for technology services.

“The findings of this survey will help us to develop wireless Internet products that best meet the changing needs of convention centers as well as the entire event industry,” concluded Haley.

The complete report on the survey can be found at http://www.smartcitynetworks.com and at http://www.red7media.com/researchandconsulting/.

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WTTC City Spotlight: New York City

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July 28  |  wttc our cities  |   staff

welcome to the city new york

Welcome to WTTC – New York City! Planning a trip to the five boroughs can be part of the fun, but there’s also a lot of ground to cover—how to get here, what to expect from the weather, how to hail a taxi and much more. At WTTC – New York City you’ll find essential information to help you make the most of your visit.

NYC. Where Meeting Planners Meet Value. With diverse neighborhoods citywide and a different experience waiting around every corner, New York City offers up a feeling of energy, excitement and value that is unmatched. In fact, there’s never been a better time to book NYC now for your meeting or convention.

NYC & Company is New York City’s official marketing, tourism and partnership organization. NYC & Company’s sales and services teams are available to help you take advantage of exclusive offers that mean greater savings for your attendees and organization.

Whether you’re looking for NYC hotels, NYC restaurants, or NYC attractions, WTTC New York City is the place to start your local search.

 

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WTTC Vendor Spotlight: Buca di Beppo

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November 17  |  wttc vendor spotlight  |   staff

Buca di Beppo | Front Doors

Looking for something different to do for your holiday office party? Why not have dinner with the Pope?

This holiday season, Buca di Beppo encourages you to “bring the whole office” to one of its 87 locations across the U.S. for a dining experience unlike any other!

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Eco Tips: 12 Things Planners Should Consider When Selecting a Green Hotel

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July 21  |  meeting and event management  |   staff

Green Hotel | WTTC

Clients have high expectations of their meeting planners when it comes to the creation and execution of environmentally responsible meetings and events.

A challenge for many planners is how to decide whether their hotel is doing enough to meet the environmental expectations of those clients.

Planners committed to green meetings should take the time to ask the hotels on their short list the right questions. For example, a hotel might have a green laundry program but may not have addressed environmental concerns in its F&B department.

We’ve pulled together a list of 12 things planners should consider when selecting a green hotel. Using it will ensure that your hotel of choice is doing everything that it can to help you achieve your environmental targets.

1. Amenities – As consumers we have become very demanding and those complimentary personal-sized soaps, moisturizers, shampoos and conditioners are no longer considered “extras” but are now pretty much expected. Ask the hotel if the products they use are sourced from local, environmentally responsible producers. Are the bottles recycled/bio-degradable? Do the products contain preservatives and artificial ingredients or are they also biodegradable? If not, does the company belong to Clean The World or another non-profit that recycles soap and other amenities?

2. Buy Local – Hotels are huge consumers. Find out of the hotel is actively looking for local suppliers for everything from food to linen supplies to décor and furniture items. Is the chef using local, in-season produce in the menus? Are employee uniforms sourced and manufactured locally?

3. Cleaning Products – In their efforts to ensure the health and safety of guests and employees hotels are work hard to keep their rooms, restaurants, kitchens and production areas clean. Ironically, the toxic and chlorine-based bleaches and cleaners of the past can be considered to actually be hazardous to human health. There are now a number of effective, bio-based natural cleaners and sanitizers that are effective in containing and eliminating germs and contaminants. Not only do these products do the job, they are better for the environment and prove to be less irritating and safer for guests and employees. Ask the hotel to show you the products that they’re using and read the labels.

4. Energy Conservation – Is the actual building LEED® certified or is the company taking steps to get to that point? Discuss the efficiency of the hotel’s boilers and air conditioning systems. Ask about automated energy management systems that might control lighting, kitchen equipment, etc. Does the hotel have a policy with regard to computer systems? (i.e.: turn computers OFF at the end of the day rather than leaving them in “sleep” mode). If the property is part of a larger chain, you may also want to look into any corporate policies and actions in these areas.

5. Entertainment - Entertainers should also be sourced locally thereby reducing or eliminating the carbon emissions associated with air travel. If this is not possible ask how the hotel transports entertainers to and from the facility and insist on the most environmentally responsible method of transportation. Lighting and other energy-consuming equipment used in support of the entertainment should be provided by companies equally committed to your green goals!

6. Food – Locally produced, organic menu options are becoming very popular. Ask the chef to provide you a list of the hotel’s organic, “home grown” options and if the hotel doesn’t have any standard options ask that they source some and include these in the proposal. Your guests, and the planet, will feel healthier for your efforts in this area.

7. Recycling & Waste Reduction – With the new focus on sustainability it just makes sense that many hotels are looking for ways to reduce trash volumes. Ask what the company is doing to reduce paper volumes, if they have a successful food waste composting program or if they are sourcing supplies (pens, cups, plates, bottled water, etc.) made of recycled or recyclable materials.

8. Room Keys – Most of those ubiquitous little plastic “card keys” that hotels contain high levels of PVC or poly vinyl chloride. PVC-based plastics are created in a highly toxic manufacturing process. Bio-plastics, paper and even wood options are now available. Is the hotel using or, at the very least, is it in the process of sourcing these equally durable and more sustainable options?

9. Spas– Spa treatments, scrubs and oils should be locally produced and made from indigenous, organic or natural ingredients. Water and other resources should be used sparingly and spa linens should be cleaned in an environmentally-friendly way.

10. Transportation – Many hotels provide shuttle and/or limo service for meeting delegates and guests. Find out if the hotel’s vehicles (or the vehicles they rent from a transportation company) are fuel efficient. Remember, you and your client represent business to the hotel. If you’re serious about creating a truly “green” event or meeting you can insist that the hotel provide you with a cost-effective option of hybrid or environmentally friendly vehicles.

11. WaterBottled water has a huge impact on our environment. Finding a hotel that provides alternatives to that ubiquitous little plastic water bottle is a great first step to creating more environmentally-friendly meetings. Water-stations, bio-degradable water bottles, complimentary refillable bottles (customized with the hotel logo or for your specific client) are all viable options.

12. Water Conservation – Has the property implemented a green approach to laundry with a reuse program. Has the hotel implemented equipment and process efficiencies that reduce the use of water in laundry, kitchen, maintenance and spa equipment? Are low-flow shower heads and water faucets in use throughout the building?

Janet Latremouille is a sales associate at WTTC.com – The Meeting Planner’s Best Resource. She can be reached at 1-888-224-3178 or by e-mailing amjl@wttc.com

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